Help Center

Help for senders

Everything you need to post a listing, choose a courier, pay securely, and track your parcel all the way to delivery.

Create and publish a listingDescribe your parcel, addresses, and budget to start receiving offers.Receive and compare offersReview couriers' proposals and choose the best one.Negotiate with a courierChat in the message thread and agree on a price before committing.Accept an offer and payConfirm the agreement and pay by mobile money to create the shipment.Track my parcelFollow every step, from pickup to delivery, using the tracking reference.Manage my notificationsTurn each type of alert on or off from the menu.My accountManage your information, addresses, language, theme, and security.Problems, disputes, and contactWhat to do if something goes wrong and how to reach the SeLiMa team.