Problems, disputes, and contact

Most situations are resolved directly with the courier via the message thread. If needed, here's how to go further.

A problem with a delivery

1. First contact the courier in the shipment's negotiation thread: most delays or misunderstandings are resolved through dialogue.
2. Keep a record of the exchanges and the shipment's tracking reference.

Damaged, lost, or undelivered parcel

• Report the problem to support with the tracking reference, the date, and a clear description (photos if possible).
• Do not make a second payment for the same shipment.

Contact support

From Menu › About Selima, you'll find the SeLiMa team's contact details. Have your tracking reference and the courier's name ready for faster handling.

Terms of use

The rules governing use of the service are detailed in the Terms of Use.