Support and disputes

Most situations are resolved directly with the sender through the message thread. Here's what to do if you need to go further.

A dispute over a mission

1. First talk to the sender in the mission's thread: delays, difficult access, or misunderstandings are often resolved through conversation.
2. Keep a record of the exchanges as well as the mission's reference.

Parcel, pickup, or delivery issue

• Check the parcel's condition right at pickup and flag any pre-existing damage.
• In case of a dispute (parcel refused, address not found, recipient absent), document the situation (photos, times) and contact support.

Earnings or withdrawal issue

For any question about a payment, a balance, or a withdrawal, contact support with the relevant references (see Earnings, balance, and withdrawals).

Contact support

From Menu › About, you'll find the SeLiMa team's contact details. Have the mission's reference and the sender's name ready to speed up handling.

Terms of use

The rules that apply to couriers are detailed in the Terms of Use.