Help for couriers
Earnings, balance, and withdrawals
The Earnings section lets you track the money you've made from your jobs and withdraw it.
Track my earnings
- Balance: the amount available, ready to be withdrawn.
- Earnings history: the breakdown of what your completed missions have brought in.
Request a withdrawal
- From the Earnings screen, choose Withdraw.
- Enter the amount and the receiving mobile money account (MVola, Orange Money, or Airtel Money).
- Confirm the request: it's then processed by the team.
Timing and tracking
- A withdrawal request appears in your history with its status (processing, paid…).
- Payout times depend on the mobile money operator.
Balance doesn't match?
- Only completed missions feed your available balance.
- A withdrawal request in progress is already deducted from your withdrawable balance.
- If a discrepancy persists, contact support with the relevant references.